I made an appointment online very seamlessly. Something came up where I had to change the date. The associate I spoke to on the phone was able to change it quickly. On the day of the appointment, I arrived and found out said associate didn't update the changes. But, the staff at North Road were still able to see me for my state inspection. Upon further inspection, they saw that my brake pads were close to failing. My records on the car supported that. After an hour wait (when they said it would take 90 minutes), everything was completed.