I just recently moved here from TN, and I had shopped around online for a place to take my car. After settling on North Road, I brought my car in for an estimate on replacing my brakes and rotors. After inspection, John took me out in the Bay Area to not only explain, but also to show me that they really didn't need to be changed; however, they did recommend some other small things that needed to be repaired/changed. I am more than pleased with the customer service and honestly at this shop. They couldn't have been more polite or helpful. I highly recommend their services, and I know that I will most definitely be back!